Logistics FAQs: Receiving and Distribution


This article emphasizes the role of Logistics: Receiving and Distribution (7835 Trade Street, Suite 100) as the key facility for processing UC San Diego packages and freight, aligning with university policy. It seeks to answer frequently asked questions regarding the protective role of logistics in safeguarding packages from damages and shortages while also addressing any freight claims that may arise.

Essential Information


Q: What is the Logistics Portal?

A: The Logistics Portal is the package tracking and request portal for Logistics services and information

  1. The portal can be accessed utilizing your AD log-in and requires VPN.

Q: Are there electronic shipping memos available?

A: Yes, electronic shipping memos can be found through the Logistics Portal.

  1. On the home page, click on the Logistics Request Form button, then select the appropriate Request Type and complete the form.

Q: What information is needed to track a package?

A: You can efficiently track the progress of your package and stay informed about its location and estimated delivery time using some of the listed methods detailed below. Keep in mind that the specific information required may vary slightly depending on the shipping carrier and the tracking system they use.

  1. Tracking Number: This is a unique identifier assigned to each package. It is provided by the shipping carrier or courier service and is essential for tracking the package's status.
  2. Shipping Carrier or Courier Name: Knowing the company responsible for delivering the package is crucial. Common carriers include UPS, FedEx, DHL, USPS, and others.
  3. Shipping Date: The date when the package was shipped can provide additional context and help estimate its arrival.
  4. Sender's and Recipient's Addresses: Having the sender's and recipient's addresses can be useful for verification and confirming that the package is on the correct route.
  5. Shipping Service Level: Information about the chosen shipping service (e.g., standard shipping, express, overnight) can give insight into the expected delivery timeframe.
  6. Additional Reference Numbers: Some carriers provide additional reference numbers or codes associated with the shipment, which can aid in tracking.
  7. Destination ZIP Code: The destination ZIP code is often used by carriers to route and track packages accurately.
  8. Email or SMS Notifications: If available, sign up for email or SMS notifications from the shipping carrier. This allows you to receive updates on the package's status, including when it is out for delivery or has been delivered.

Q: What do the statuses for packages in the Logistics Portal mean?




Received and processed by Logistics

Staged for Delivery

On delivery truck to campus


Delivered to recipient location

Delivery Attempted

Delivery was attempted


If you need any additional assistance, please submit a ticket here.