How to Resolve Error when Submitting Journal Entry for Approval (FUN-720336)


This article describes how you can identify an access issue with submitting journal entries when you have been assigned the UCSD GL Journal Entry JR role and a Department Shopper job grade.

Critical Concepts

Steps to Take

How to Identify Error

1. You are following the instructions in the article: 

2. Then during the process, you encounter an error message that says "The rules under rule set didn't return any results. (FUN-720336)"

3. Confirm you have been assigned a Line Manager, check for your Line Manager using this article: How to Find Your GL Journal Entry Approver


How to Resolve Missing Line Manager

If you were assigned the UCSD GL Journal Entry JR role and have not been assigned a Line Manager, then please

 Go to the Budget & Finance Submit a Ticket form and then enter the following information

After case is submitted and completed, repeat steps 1 to 7 and confirm the Line Manager is assigned under the Managers and Peers section.


If you still have questions or need additional assistance, please submit a ticket