Overview
This article describes how you can identify an access issue with submitting journal entries when you have been assigned the UCSD GL Journal Entry JR role and a Department Shopper job grade.
Essential Information
- Users with the UCSD GL Journal Entry JR role need to have a Line Manager manually assigned.
Next Steps
How to Identify Error
1. You are following the instructions in the article:
2. Then during the process, you encounter an error message that says "The rules under rule set didn't return any results. (FUN-720336)"
3. Confirm you have been assigned a Line Manager; you can check for your Line Manager at KB0033530: How to Find Your GL Journal Entry Approver.
How to Resolve Missing Line Manager
If you were assigned the UCSD GL Journal Entry JR role and have not been assigned a Line Manager, then please go to the Budget & Finance Submit a Ticket form and then enter the following information:
- About: Access Requests to Financial Systems
- Related to: Oracle Financial Cloud
- More Specifically: Oracle Financials Cloud (Access and Role Inquiries)
- Subject: Need Line Manager Assigned
- Description: Please assign [Line manager's name] as my Line Manager in OFC.
After case is submitted and completed, repeat steps 1 to 7 and confirm the Line Manager is assigned under the Managers and Peers section.