Overview

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There are a variety of integrations into OFC and specifically PPM. For integrations to work successfully, it's important to have a partnership between the business owner of the source and target systems and IT Services. This article outlines those responsibilities for PPM integrations.

Essential Information

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Responsibilities:

• Data that flows through integrations is owned by the source business owner.
• The requirements of the data flow is the business owner.
• The required fields to populate in PPM per Oracle system is managed by the Financial Operations (FinOps) Solutions Team.
• The technical design and resolution of integration system issues is IT Services (ITS).
• Enhancements to integrations managed by ITS:
  
  • Needs can be identified by anyone and submitted via S&S Enhancement Request ticket.
  • Any changes are prioritized with business owner, FinOps Solutions and ITS.

Next Steps 

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Error resolution:

1. If there is a system failure, the technical integration provides data/information/notice of failure to business owner
2. If the error is a business error, business owner/initiator should correct
   
   1. FinOps Solutions can assist with troubleshooting, but it is the responsibility of the business owner to understand, resolve and prevent errors
3. If the error is system, ITS should correct
4. Here is a list of errors and how to correct them: 

Integration to PPM	Data From	Data To	Business Owner	Technical Support
Kuali Research (KR)	KR Award	OFC Award	OCGA/SPF	ITS-ADIS Team
SPARCM	SPARCM	OFC Billing Events	SPF	ITS-RIS Team
SPARCM	OFC Costs, Payments	SPARCM	SPF	ITS-RIS Team
PADUA	PADUA	OFC Award, PFM	FinOps Solutions	ITS-ADIS Team
ISIS	ISIS	PPM Costs	SFS/Extension	ITS-SIS Team
UCPath	UCPath (Labor Ledger)	PPM Costs	HR/ICA	ITS-HCM Team
Accounts Receivable	OFC Receipts	PPM Costs	FinOps Solutions	ITS-ADIS Team
Recharge Plus App	Department Local Systems	PPM Costs	Recharge Departments*	ITS-ADIS Team
Other API Cost Imports	Health (EPIC, Pinnacle, Premier, TMA)	PPM Costs	Health Systems	Health Systems
Other API Cost Imports	Other Campus	PPM Costs	Recharge Departments	Service Account Owners

Supplemental Guides

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• *Please refer to KB0033633: How to Contact RMP Application Users.