Overview
Provided are the instructions requiring the necessary data to complete a customer refund request
Critical Concepts
- Default payment method is check
- If a different payment method is required, please include payment method (ACH or Wire) and corresponding bank information (bank name, bank account number, routing number, swift code, etc.)
Steps to Take
Procedure
1. Submit a ticket through Services & Support
- About: Billing & Receivables
- Related to: Oracle Accounts Receivable
- More specifically: AR Billing Other (Disputes, Collections, etc)
2. Include the following information:
- Customer Account #
- Transaction # (invoice, credit memo, or receipt)
- Refund Amount
- Customer Address