Overview

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There are a variety of integrations into OFC and specifically PPM. For integrations to work successfully, it's important to have a partnership between the business owner of the source and target systems and IT Services. This article outlines those responsibilities for PPM integrations.

Essential Information

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Responsibilities:

• Data that flows through integrations is owned by the source business owner.
• The requirements of the data flow is the business owner.
• The required fields to populate in PPM per Oracle system is managed by the Financial Operations Strategic Design (FO SD) Team.
• The technical design and resolution of integration system issues is IT Services (ITS).
• Enhancements to integrations managed by ITS:
  
  • Needs can be identified by anyone and submitted via S&S Enhancement Request ticket.
  • Any changes are prioritized with business owner, FO SD and ITS.

Next Steps 

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Error resolution:

1. If there is a system failure, the technical integration provides data/information/notice of failure to business owner
2. If the error is a business error, business owner/initiator should correct
   
   1. FO SD can assist with troubleshooting, but it is the responsibility of the business owner to understand, resolve and prevent errors
3. If the error is system, ITS should correct
4. Here is a list of errors and how to correct them: 

Supplemental Guides

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• Please refer to KB0033633: How to Contact RMP Application Users.