.Overview

This guide provides instructions on updating three timeout settings in a users Windows registry to resolve the ‘Request Timed Out’ error message appearing while rendering a form, submitting data, or performing an Ad Hoc query in Smart View.

 

Critical Concepts

• These instructions are intended only for department budget preparers/approvers and a subset of Resource Commitment Tracking Tool users who are provisioned access to Oracle Planning and Budgeting (EPBCS)
• If you are unsure whether or not you should be provisioned access to this tool, before proceeding, please connect with a fiscal contact in your VC office 
• This KBA is intended to guide collaborative efforts between users and their IT department
• Budget preparers who wish to use Smart View should work with their IT contacts to complete the software installation process
• Budget preparers must have approved access to their Financial Units within EPBCS, to verify, login to the EPBCS web application
• Oracle doesn’t support a Mac-compatible version at this point. The proposed workaround for Mac users is to use a virtual machine running Windows
   

Resources

• Video Overview of Steps to Take

Steps to Take

1. Before doing anything, close all Microsoft applications (Outlook, Word, Excel, PowerPoint, etc.)

2. Find the search box on the lower left of the Windows taskbar, where the magnifying glass is, and type regedit
   

3. Select the Registry Editor App 

 

4. Select ‘Yes’ to allow the app to make changes to your device. Your screen will go dark for about 20 seconds.
5. You should now see the Windows Registry Editor: 

 

 

6. Navigate to: 

HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Internet Settings 

 

7. You will need to add three timeout settings under Internet Settings: 

• • Setting 1: ReceiveTimeout 

• • • Right click on the right panel, select New, Select DWORD 32-bit value.  A new item will appear in the right panel named New Value #1:                     

     

• • • Right Click on New Value #1, chose Rename, name the value ReceiveTimeout (no spaces)
    • Right Click on ReceiveTimeout, chose Modify, and enter 900 000 in the value data box:
  •                                     
    • Select OK when done

• • Setting 2: KeepAliveTimeout

• • • Right click on the right panel, select New, Select DWORD 32-bit value. A new item will appear in the right panel named New Value #1
    • Right click on New Value #1, chose Rename, name the value KeepAliveTimeout (no spaces) =
    • Right click on KeepAliveTimeout, chose Modify, and enter 36000 in the value data box:

                                                     

• • • Select OK when done

• • Setting 3: ServerInfoTimeout 

• • • Right click on the right panel, select New, Select DWORD 32-bit value. A new item will appear in the right panel named New Value #1
    • Right click on New Value #1, chose Rename, name the value ServerInfoTimeout (no spaces)
    • Right click on ServerInfoTimeout, chose Modify, and enter 900000 in the value data box:
  •                                  
    • Select OK when done

8. When done, the right panel should display the three new timeout settings:

                        

9.  Select File>Exit to save.