How to Claim Unidentified Payments (wires, ACHs & checks)


Critical Concepts

Receivables Transactions

Non-Receivables Transactions

Steps to Take

Searching for Unapplied Receipts in Oracle and Submitting a Service and Support ticket

1. Navigate to Billing and Receivables > Accounts Receivables > Unapplied Receipts

2. Filter by Business Unit, by selecting All Business Units drop down e.g. UCSD Campus, UCSD Foundation, etc.

3. Use the Filter icon to add Search fields above columns

4. In the Unapplied Amount field, search by amount – use decimal points

5. Highlight and copy the desired Receipt Number

6. Select the magnifying glass on the right-hand task pane, enter the copied Receipt Number, and Search

7. Select the Receipt Number hyperlink to view additional information:

    Receipt Method: Check, Wire, ACH

    Comments: In some cases this field will contain bank reference numbers or cashier notes

8. The Oracle receipt number, invoice transaction number, and/or chart of accounts information is needed to process a departmental claim request

9. Download the attached Claim Form Unidentified Payment, then complete and attach to a Service and Support ticket

Use the following criteria when submitting ticket:
    About: Billing & Receivables
    Related To:
Incoming Payments
    More Specifically:
Claiming Payments from Unapplied Receipts

10. Use the following link, Blink - How to Check for Unidentified Payments for further details

If you still have questions or need additional assistance, please submit a ticket