Overview

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This article outlines the instructions and data necessary to complete a customer refund request.

Essential Information

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• The Default payment method is check.
• If a different payment method is required, please include payment method (ACH or Wire) and corresponding bank information (bank name, bank account number, routing number, swift code, etc.).

Next Steps

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Procedure

1. Submit a ticket through Services & Support

1. About: Billing & Receivables
2. Related to: Oracle Accounts Receivable
3. More specifically: AR Billing Other (Disputes, Collections, etc)

2. Include the following information:

1. Customer Account #
2. Transaction # (invoice, credit memo, or receipt)
3. Refund Amount
4. Customer Address