FAQ: Subaward Invoices and Payments


Overview


Common questions related to subawards and recommended resolutions
 

FAQ


Q: Why is my invoice showing in Payment Compass but not in Kuali?

A: Reasons for your invoice not displaying in Kuali: 
Note: invoices are manually entered into Kuali by Accounts Payable

Q: Why is my invoice in Kuali with the status “Enroute”?

A: Requisitioner needs to approve/finalize Invoice in Action List 

Q: Why is my invoice status in Kuali “Final” but not in Oracle?

A: Your SSID may need to be updated. If updating your SSID, submit a ticket to Kuali Client Support to approve the update and re-trigger the Invoice(s) for payment

Q: Why does my invoice status say “Needs Revalidation” in Oracle?

A: The Expenditure Item Date listed occurs after the Award End Date. Submit a Services & Support ticket to IPPS Accounts Payable with approval that the services took place within the Award Date, and Accounts Payable will adjust the Expenditure Item Date in Oracle, so long as the Expenditure Item Date falls within the Award Service Dates.

Q: My supplier received an ACH direct deposit payment with no information, how can I look up where the payment should be applied to?

A: Submit a ticket to IPPS Payment Services, select "Outgoing Payments" for your service offering and include the following information:

Q: My supplier says they never received their ACH direct deposit payment, how can I verify payment?

A: Submit a ticket to IPPS Payment Services, select "Outgoing Payments" for your service offering and include the following information:

Q: How can I reissue payment for a damaged or lost check?

A:Submit a ticket to IPPS Payment Services, select "Outgoing Payments" for your service offering and include the following information:

Q: How can I reissue a check that has incorrect information listed? 

A: The requisitioner should submit a ticket to Kuali Client Support 

Q: How can I check payment status?

A: Best practice is to view invoice status in Oracle for detailed information

Q: Where can I obtain proof of payment, e.g. when a check image is needed?

A: Submit a ticket to IPPS Payment Services, select "Outgoing Payments" for your service offering and include the following information:

Q: Who can I contact for subaward contract questions regarding terms and conditions of the agreement and status e.g. subaward has been Disapproved?

A: Requisitioner submits a ticket to the Ancillary Agreements Team

Q: Who can I contact for questions regarding the performance of the Project, such as milestones met or payments based on Allowable Cost?

A: The subaward requisitioner would be the best point of contact for this information

Q: How can I make a change to the Requisitioner on the KR subaward Record?

A: The Department would update the subaward with the new Requisitioner. See steps here


If you still have questions or need additional assistance, please submit a ticket