How to Resolve Error when Submitting Journal Entry for Approval (FUN-720336)


Overview


This article describes how you can identify an access issue with submitting journal entries when you have been assigned the UCSD GL Journal Entry JR role and a Department Shopper job grade.

Critical Concepts


Steps to Take


How to Identify Error

1. You are following the instructions in the article: 

2. Then during the process, you encounter an error message that says "The rules under rule set didn't return any results. (FUN-720336)"

3. First confirm you have been assigned a Line Manager, check for your Line Manager using this article: How to Find Your GL Journal Entry Approver

4. Next confirm you have been assigned a Department Shopper job grade, check for the job grade using this article: How to Look Up User Roles in Oracle

How to Resolve Missing Line Manager

If you were assigned the UCSD GL Journal Entry JR role and have not been assigned a Line Manager, then please

 Go to the Budget & Finance Submit a Ticket form and then enter the following information

After case is submitted and completed, repeat steps 1 to 7 and confirm the Line Manager is assigned under the Managers and Peers section.

How to Resolve Department Shopper Job Grade

If you were assigned the UCSD GL Journal Entry JR role and have a Department Shopper job grade, please use the Oracle and Concur Role Removal Request form and identify the job grade to be removed.

 

If you still have questions or need additional assistance, please submit a ticket