Logistics: Student Mail - FAQ
Student Mail Services provides sorting and distribution of mail and packages for campus student residents and residential life personnel
Q: What happens to a student's mail when the student moves off campus?
- USPS mail and packages (within the US only) are forwarded for a 60 day period from the time after the housing contract ends or is canceled
- The permanent address on file is used unless the student updates their current mailing address in TritonLink to a different address
Q: Where does misnamed/misaddressed mail go?
- Only mail that is correctly addressed to your mailbox will be placed in your box
- Incorrectly addressed mail can cause a delay or return
- For mail to be delivered quickly, make sure everyone has your full address
- If misaddressed mail is received, Student Mail will research the mail and see if the student can be found in our tracking system
- If the name is not found, the mail would be returned to the sender
Q: Who can be contacted if a piece of mail or package has gone missing?
- If a piece of mail or package has gone missing, please submit a case to the UC San Diego Services & Support portal
- Please include a description of the mail or a tracking number for the missing package, and any other pertinent information, e.g. The wrong name is on the package, I don’t live on campus anymore, I used the wrong address….
Q: Is there a phone number for Student Mail?
A: While we do have a phone number for Student Mail, we recommend that students contact us through the UC San Diego Services & Support portal for faster service
Q: Why is there mail for so many different people in a single mailbox?
- There are not enough mailboxes on campus to provide a “1 person to 1 box” assignment
- With most college communities, we group shared suites into mailboxes, however, each location may manage their assignments differently
Q: What should I do if a mailbox is stuck?
A: To create a support case with Facilities Management, send an email to email@example.com and include your mailbox number, location, and a detailed description of the problem