Overview

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This article demonstrates how to adjust customer invoices through the Receivables module in Oracle. 

Essential Information

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• You will need the following OFC role to prepare a Credit Memo through Receivables:
  
  • UCSD AR Adjustment Entry JR.
• Credits a portion of the invoice whether paid or not.
• When creating a credit memo, you're applying that credit memo to the original invoice.
• Credit memos can be refunded to the customer or applied to the invoice.
• PPM billing should NOT be credited through Receivables (Please refer to article KB0032793 How to Create a PPM Billing Invoice in Oracle)
  
  •  Impact:
    
    • Revenue is overstated for the associated contract.
    • Unbilled AR is understated
    • PPM and AR become out of sync.

Next Steps

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1. Open Oracle Financial Cloud.

2. Use your Single Sign-On credentials.

3. Select Billing and Receivables > Billing

4. Click on the Search icon to the right and enter one required field:

• • Transaction Number
  • Transaction Date
  • Bill-to Customer Account Number

5. Manage Transactions page pulls up, highlight the desired line and click on the Transaction Number (e.g. 5614) link to open the Invoice.

7. Select Actions > View Balance Details to view the actual balance of the invoice and transaction activities.

8. Select Done

9. Select Actions > Credit Transaction

10. Credit Transaction page displays.

11. Enter all required fields and notate Credit Reason along with any further data in the other text boxes.

12. Credit Percentage / Amount entered needs to be a negative amount.

13. Select Save > Complete and Review > Save and Close