How to Request a Customer Refund


This article outlines the instructions and data necessary to complete a customer refund request.

Essential Information

Next Steps


1. Submit a ticket through Services & Support

  1. About: Billing & Receivables
  2. Related to: Oracle Accounts Receivable
  3. More specifically: AR Billing Other (Disputes, Collections, etc)

2. Include the following information:

  1. Customer Account #
  2. Transaction # (invoice, credit memo, or receipt)
  3. Refund Amount
  4. Customer Address


If you need any additional assistance, please submit a ticket here.