Overview
The article describes the known issue of users not being able to search for purchase orders in Oracle.
Essential Information
- The issue is the result of an integration from UCPath to Oracle which automatically creates the user account incorrectly.
- A manual correction by the OFC Security Team is needed to correct the user's Procurement module access.
Next Steps
1. Go to Oracle Financials Cloud and log in.
2. Click on the Procure to Pay tab.
3. Click on the Purchase Orders tile.
4. Click on the Tasks button.
5. Click on Manage Orders link.
6. If you enter the PO # into the Keywords or Order field and the purchase order doesn't show in the results, then continue to the next step:
a. The Procurement BU may not have any options, and that could be another clue that you have an access issue.
b. Other search fields may need to be empty for the results to show.
7. Go to the Budget & Finance Submit a Ticket form and then enter the following information:
- About: Access Requests to Financial Systems
- Related to: Oracle Financial Cloud
- More Specifically: Oracle Financials Cloud (Access and Role Inquiries)
- Subject: Not Able to See POs per KBA
- Description: Please update my Procurement module access in OFC so I can search for purchase orders.
8. After case is submitted and completed, repeat steps 1 to 6 and confirm the purchase order displays in the results.