Known Issue with Searching for Purchase Orders (PO) in Oracle


Overview


Critical Concepts


Steps to Take


1. Go to Oracle Financials Cloud and log in

2. Click on the Procure to Pay tab

3. Click on the Purchase Orders tile

 4. Click on the Tasks button

5. Click on Manage Orders link

6. If you enter the PO # into the Keywords or Order field and the purchase order doesn't show in the results, then continue to the next step

a. Note: the Procurement BU may not have any options, and that could be another clue that you have an access issue

b. Note: the other search fields may need to be empty for the results to show

7. Go to the Budget & Finance Submit a Ticket form and then enter the following information

8. After case is submitted and completed, repeat steps 1 to 6 and confirm the purchase order displays in the results.

If you still have questions or need additional assistance, please submit a ticket