This article demonstrates how to request a refund for sponsor initiated clinical trials
In order to request a refund, a negative invoice must be created in SPARCM
1. Look up the sponsor initiated clinical trial using the Project Number in SPARCM
2. Select the Invoices tab, then select the On-Demand Tools drop down menu
3. Select Create Invoice, an Invoice line will display, highlight the Invoice, then select the Invoice Details tab
4. Create a negative Invoice for the item you need a refund for
5. Once the Invoice has been created, open a Service and Support ticket for AR Billing - Other and request the refund
6. In the ticket please use the following format:
If you still have questions or need additional assistance, please submit a ticket