Overview
This article demonstrates how to request a refund for sponsor initiated clinical trials
Critical Concepts
In order to request a refund, a negative invoice must be created in SPARCM
Steps to Take
1. Look up the sponsor initiated clinical trial using the Project Number in SPARCM
2. Select the Invoices tab, then select the On-Demand Tools drop down menu
3. Select Create Invoice, an Invoice line will display, highlight the Invoice, then select the Invoice Details tab
4. Create a negative Invoice for the item you need a refund for
5. Once the Invoice has been created, open a Service and Support ticket for AR Billing - Other and request the refund
6. In the ticket please use the following format:
If you still have questions or need additional assistance, please submit a ticket