How to Request a Pickup for a Return Shipment


Overview


Pickup requests for return shipments can be submitted via the Logistics Portal

Critical Concepts


Fill out a Vendor Return form on the Logistics Portal

Steps to Take


To Return a Package

  1. Contact the vendor you’re returning the item to and obtain an RMA number
  2. Log on to the Logistics Portal (VPN required)
  3. On the homepage, click on the Logistics Request Form button
  4. In Request Type, select Return to Vendor
  5. Complete the form and submit
  6. Prepare your package by printing the emailed form and attaching it to your return item
  7. A Logistics driver will pick up the package within 1-2 business days

If you still have questions or need additional assistance, please submit a ticket or call the IPPS Help Desk at (858) 534-9494