Overview

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This article describes how to correct a paid Supplier Invoice.

Essential Information

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Reasons to complete a Payment Adjustment Form:

• Overpaid Invoice; in lieu of a Credit Memo or Refund Check from the Supplier.
• Underpaid Invoice
• Sales or Use Tax overpaid.
• Sales or Use Tax underpaid.

Next Steps

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When a Supplier’s Invoice has been paid and a correction needs to be made, follow these steps:

1. Gather the information needed to submit the Adjustment Request.

2. The following information is needed to complete an Invoice Adjustment Request:

1. Purchase Order number
2. Supplier Invoice number
3. Amount of Adjustment needed 

Invoice information can be found by searching in Oracle:

• KB0032908: How to Search Oracle for Invoices, Concur Expense Reports, and Payment Request Status

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How to Submit the Adjustment Request

1. Log into UC San Diego Services & Support to create a Case, using this link Submit a Ticket.

2. Enter the following information:

1. I want to: Ask a Question or Make a Request
2. About: Invoices & Payables 
3. Related to: Supplier Invoices 
4. More Specifically: Incorrect Bill/Invoices 
5. Subject: Invoice adjustment needed

3. In the Description field, provide the following information:

1. Invoice number
2. PO number
3. Short description of the payment error.