How to Request a Pickup for a Return Shipment


This article provides a concise guide on requesting a pickup for a return shipment. It outlines the necessary steps and procedures for initiating the return process, offering clear instructions to streamline the pickup request. The goal is to assist readers in efficiently managing return shipments and ensuring a smooth logistical process.

Essential Information

Next Steps

To Return a Package:

  1. Contact the vendor you’re returning the item to and obtain an RMA number.
  2. Log on to the Logistics Portal (VPN required).
  3. On the homepage, click on the Logistics Request Form button.
  4. In Request Type, select Return to Vendor.
  5. Complete the form and submit.
  6. Prepare your package by printing the emailed form and attaching it to your return item.
    • A Logistics driver will pick up the package within 1-2 business days.


If you need any additional assistance, please submit a ticket here or call the IPPS Help Desk at (858) 534-9494.