Logistics FAQs: Student Mail


This article answers the role of Student Mail Services in sorting and distributing mail and packages for campus student residents and residential life personnel. It emphasizes the essential services provided by the department in managing mail logistics for the university's student community.


Q: What happens to a student's mail when the student moves off campus?

A: USPS mail and packages (within the US only) are forwarded to the permanent address on file for a 60-day period from the time after the housing contract ends or is canceled.

  1. The permanent address on file is used unless the student updates their current mailing address in TritonLink to a different address.

Q: Where does misname/misaddressed mail go?

A: If misaddressed mail is received, Student Mail will see if the student can be found in our tracking system. If the name is not found, the mail will be returned to the sender.

  1. Incorrectly addressed mail can cause a delay or return in your delivery.

Q: Who can be contacted if a piece of mail or package has gone missing?

A: If a piece of mail or package has gone missing, please submit a case to the UC San Diego Services & Support portal.

  1. Please include a description of the mail or a tracking number for the missing package, and any other pertinent information (e.g., "The wrong name is on the package," "I don’t live on campus anymore," "I used the wrong address;" please be detailed but succinct).

Q: Is there a phone number for Student Mail?

A: We recommend that students contact us through the UC San Diego Services & Support portal for faster service.

Q: Why is there mail for so many different people in a single mailbox?

A: There are not enough mailboxes on campus to provide a “1 person: 1 box” assignment.

  1. With most college communities, we group shared suites into mailboxes; However, each location may manage its assignments differently.

Q: What should I do if a mailbox is stuck?

A: To create a support case with Facilities Management, send an email to servicedesk@ucsd.edu and include your mailbox number, location, and a detailed description of the problem.


If you need any additional assistance, please submit a ticket here.