Overview

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This article demonstrates how to submit a New Procurement or Travel & Entertainment Card Request without a home address and while working remote. 

Essential Information

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• New Card Requests in Concur should no longer display a home address anywhere on the Request. 
• This procedure only applies to brand new Procurement Card or Travel & Entertainment Card Requests, not replacement or expired cards
• Use these links for instructions on ordering a new Procurement Card (KB0032050: How to Order a New Procurement Card), or a new Travel and Entertainment Card (KB0032026: How to Request a New New Travel & Entertainment Card).
• If the Procurement Card team or Travel & Entertainment Card team receives a Request that has a home address on it, the Request will be denied;
  
  • If your request is denied because of personal information, the user will be asked to delete the New Card Request and create a New Card Request with no personal information.
  • Personal information should always be redacted from Concur, including New Card Requests and Receipts.
• Once you submit your S&S Case and obtain your Case#, you can submit your New Card Request in Concur, you do not need to wait for a response from your Services and Support (S&S) Case.
• When you contact US Bank to report a card lost, stolen, or expired; they will ask you for your preferred delivery address for the shipment of your replacement card.
  
  • If your card has expired, been reported lost or stolen, you do not need to submit a Services and Support case with your home address.

Next Steps

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1. Create a case via Services & Support to the Procurement Card Team or to the Travel & Entertainment Card Team depending on the card product you are applying for.

2. In the Services and Support Case, complete the Subject and Description Lines as follows: 

          a. Subject: New Card Request- Home Address Submission.

          b. Description: I am submitting a New Card Request in Concur, please send my card to my home address.

              Example: Jane Doe

                             1235 Gilman Dr.

                             San Diego, Ca. 92101

3. To submit a Services & Support ticket to the Procurement Card team, follow the pathway below:

4. To submit a Services & Support ticket to the Travel & Entertainment Card team, follow the pathway below:

5. Click Submit and notate your Services & Support Case# because you will need it next.

6. Log into Concur to create your New Card Request.

7. In the New Card Request Header tab, in the Comments field, enter the Services and Support Case number: CSXXXXXX

a. A Tool Tip has been added next to the Comment field that displays the following when you hover over it: If shipped to a Home Address, please do not include the address here. Instead, please submit a Services & Support to either Procurement Card OR Travel & Entertainment Card team with the home address information. This is for the security/protection of this personal information.

Procurement Card Example:

       

          Travel & Entertainment Card Example:

8. Once you have finished entering data in all required fields of the New Card Request in Concur, click Submit Request.