Overview
This article provides a troubleshooting guide for resolving errors encountered when entering Chartstring within Salary Cost Transfer (SCT). It offers step-by-step instructions to help users navigate and troubleshoot issues effectively.
Next Steps
If you receive SCT is balanced after you move all of the VAC and HOL earnings but it comes back unbalanced:
- Potential Issues:
- You receive this when you try to move VAC and HOL earnings.
- SCT gets unbalanced after you check the balance.
- Potential Causes:
- In SCT, the cause is making changes out of order on the page or not having at least one new row for every old row when VAC and HOL are involved.
- VAC taken and Holiday (HOL) pay are REG-reducing and the page has to do calculations behind the scenes to keep the SCT in balance.
- Solutions:
- The “fix” (or the prevention) is to go from top to bottom on the grid, making sure that you are clicking the plus sign (+) and adding at least one new row for each old row.
- In this case, although the user is moving from the same chart string A to the same chart string B, they cannot sum the debits and credits from the REG lines; just add one new row with the total adjustment amount.
- If the issue is not fixed, you may need to cancel the SCT and start fresh. Afterward, make sure to go from top to bottom and create a new row for each old row.
If you receive a warning message stating, ' This SCT has a Fund or Project ID with Salary Cap configured. Please verify the fund or project ID is appropriate. (32001,1851).
- Potential Issues:
- You receive this warning when using a Capped Fund.
- Potential Causes:
-
- The system prompts you to verify if the cap fund is appropriate for use
- Solutions:
-
- This is a Warning message only and will still allow you to submit the SCT.
- Errors will prevent submission; warnings will allow it.
If you receive an error 'No rows changed - Please make a change':
- Potential Issues:
- You received this error because there is no change on one or more of the paychecks selected on the SCT.
- Potential Causes:
- The system recognizes that there is no change on one or more paychecks.
- Solutions:
- Check all the paychecks on the SCT by clicking on the 'View all' tab.
- Make appropriate changes if you needed or delete them if they should not have any changes by clicking on the minus sign.
Important: For sponsored projects ONLY, it may be necessary to do a direct retro in UCPath for May 2020 and June 2020 data, allowing it to align with UCPath data on the correct project.
Note: DRs for May 2020 & June 2020 will need an extra step of review/action, if the sponsored project ended before May 2020.
Instructions: