Overview

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This article provides a troubleshooting guide for resolving errors encountered when entering Chartstring within Salary Cost Transfer (SCT). It offers step-by-step instructions to help users navigate and troubleshoot issues effectively.

Next Steps

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If you receive SCT is balanced after you move all of the VAC and HOL earnings but it comes back unbalanced:

• Potential Issues:
  • You receive this when you try to move VAC and HOL earnings.
  • SCT gets unbalanced after you check the balance.
• Potential Causes:
  • In SCT, the cause is making changes out of order on the page or not having at least one new row for every old row when VAC and HOL are involved.
  • VAC taken and Holiday (HOL) pay are REG-reducing and the page has to do calculations behind the scenes to keep the SCT in balance.
• Solutions:
  • The “fix” (or the prevention) is to go from top to bottom on the grid, making sure that you are clicking the plus sign (+) and adding at least one new row for each old row.
    • In this case, although the user is moving from the same chart string A to the same chart string B, they cannot sum the debits and credits from the REG lines; just add one new row with the total adjustment amount.
  • If the issue is not fixed, you may need to cancel the SCT and start fresh. Afterward, make sure to go from top to bottom and create a new row for each old row.

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If you receive a warning message stating, ' This SCT has a Fund or Project ID with Salary Cap configured. Please verify the fund or project ID is appropriate. (32001,1851).

• Potential Issues:
  • You receive this warning when using a Capped Fund.
• Potential Causes:
• • The system prompts you to verify if the cap fund is appropriate for use
• Solutions:
• •  This is a Warning message only and will still allow you to submit the SCT.
  • Errors will prevent submission; warnings will allow it.

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If you receive an error 'No rows changed - Please make a change':

• Potential Issues:
  • You received this error because there is no change on one or more of the paychecks selected on the SCT.

• Potential Causes:
  • The system recognizes that there is no change on one or more paychecks. 
• Solutions:
  •  Check all the paychecks on the SCT by clicking on the 'View all' tab.
  • Make appropriate changes if you needed or delete them if they should not have any changes by clicking on the minus sign.