Overview

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This article demonstrates how to request a stop payment on a check payment that has not been cashed / is still Negotiable in Oracle. A Stop Payment is requested when a check payment was issued in error, no longer due, or lost / not received. 

Essential Information

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• Prior to requesting a Stop Payment for check, you will want to confirm that the check payment is still Negotiable in Oracle. A Negotiable payment status means the payee has not yet cashed the check.
  • To confirm the status of check payment please review this Knowledge Based Article (KBA) on step-by-step instructions on how to look-up an invoice and verify payment details. How to Search Oracle for Invoices, Concur Expense Reports, and Payment Request Status. 
• Note, check payments that have a "Cleared" status cannot be stopped as the check has already been cashed and the funds redeemed by the payee. Please reach out to the payee to request a refund. 
• If the check in question is a Payroll or Student check, you'll need to contact the appropriate department: 
  • For an employee paycheck, contact Payroll at (858) 534-3247
  • For a student checks, contact Student Financial Solutions, (858) 822-0477

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How to Request a Stop Payment for Check Payments

1. Confirm that the check payment is still Negotiable in Oracle. 
2. Gather the following information from Oracle:

• Check Number 
• Check Amount
• Check Issue Date
• Payee Name

3. Submit a request via the Services & Support portal: 

• Click Get Help
• Select Submit a Ticket to Budget and Finance Support
• Fill in the following: 
  • I want to... Ask a Question or Make a Request 
  • About Banking, Cash & Card Products
  • Related to Check 
  • More Specifically Check Issued, Incorrect Payee, Check Issued, Outdated Address, Void Check, Do Not Reissue 

• Provide the Check Information Needed for the Stop Payment Request. 
  • Subject- Stop Payment Request for Check Number
  • Description- Provide the check details:
    • Check Number 
    • Check Amount
    • Check Issue Date
    • Payee Name
    • Indicate if the check should be reissued or not and why
      • If the address has changed, include the correct address and invite the payee to register in PaymentWorks to get their payee profile updated with the correct information.  If you need a step-by-step guidance on how to do so, please see the following guide: PaymentWorks: Enhancements to Invitation Form.