Overview

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This guide provides essential instructions for canceling PPM invoices in the Oracle system, specifically for invoices in Accepted status. By following this guide, users can ensure that true cancellations are handled correctly, avoiding potential errors in standard invoice adjustments. It's a valuable resource for anyone needing to navigate the cancellation process efficiently and accurately.

 

Critical Concepts

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• This feature is available for invoices in Accepted status only.
• This feature should only be used when an invoice needs to be fully canceled and revenue should be reversed.
• If your contract uses an Amount-Based Revenue Plan, you must:
  • Update the related Event (zero out the event)
• This ensures the revenue is properly updated in the system
• This functionality is intended primarily for true cancellations (i.e., when revenue should be reduced), not for standard invoice revisions where a new corrected invoice will be issued.
• For routine or standard invoice adjustments, please continue using the existing PPM Credit Memo process.

Navigation Path:
Billing and Receivables > Contract Invoices > Search for Invoice > Select Invoice (hyperlink) > Actions > Create Credit > Cancel Invoice

 

Steps to Take

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1. Open the Oracle home page and click "You have a new home page!"

2. Click "Billing and Receivables"

3. Click "Contract Invoices"

4. Click "Tasks"

5. Click "Manage Invoices"

6. Search and select desired "Business Unit"

7. Enter desired "Contract Number"

8. Delete "Date"
   Click "Search"

9. Highlight desired invoice and select hyperlink

10. Click "Line 1: Details"

11. Open "Actions" dropdown and select "Create Credit"

12. Select "Cancel Invoice"

13. Warning pops up that invoice will be canceled - select "Yes"

14. Click "OK"

15. Click on "Event Number" hyperlink

16. Click "Amount in Bill Transaction Currency"
    Zero out event and select "Save and Close"

17. Click "Done"

18. Open new draft invoice by selecting hyperlink

19. Click "Submit"

20. Canceled Invoice is now submitted and awaiting review