Overview

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This article provides step-by-step instructions for UC San Diego departments to establish online account access to the Primo Brand portal. Gaining online access is the first vital step to properly managing your department's drinking water account. 

Essential Information

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To complete the mandatory shift away from STORE managing drinking water for campus, every department must designate an account manager to claim their digital portal access. Once inside, departments gain full autonomy to monitor delivery schedules, adjust bottle or cup quantities, request equipment repairs, and view real-time billing statements. 

• Primo Brands Portal: The secure online customer platform (formerly associated with ReadyRefresh) where departments view invoices, modify order volumes, and maintain payment information.
• Procurement Card (P-card): The university-issued credit card that must be tied directly to the online portal account to cover all subsequent water service deliveries.
• Shared Department Email: A non-personal, team-accessible inbox (e.g., biologyadmin@ucsd.edu) recommended for creating account logins to ensure organizational continuity.
• VIP Primo Line: A dedicated enterprise support channel.

 

Next Steps

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When establishing online account access, select the option below that corresponds to your department's current account status.

• Option A: Transitioning an Existing STORE Account to the Portal
• Option B: Setting Up a Brand New Water Account for the First Time 

 

Option A: Transitioning an Existing STORE Account to the Portal

Follow these steps if your department already receives water deliveries and you are migrating a legacy account away from central STORE billing.

1. Navigate to https://www.readyrefresh.com/en/login
2. Locate the Need an account? section and select the [Start here] link.
   
   
    
3. Under the Ordering by Phone section (for existing customers who do not yet manage their accounts online), select the [Enable Online Access] button.
   
   
4. On the Register for Online Access page, you will be prompted to complete a four-step registration process.
   1. Note: If you are unsure what email is linked to your department's account, please reach out to enterpriseVIP@Primobrands.com
      
      
      
      
5.  Once your password is created, you will now have online access to your Primo Brands account. 

 

Option B: Setting Up a Brand New Water Account for the First Time 

Follow these steps if your department has never purchased drinking water services through STORE and needs to establish an entirely new account from scratch.

Do not use the standard online registration form. Instead, reach out directly to the specialized VIP team via the contact methods below:

 

• Email: enterpriseVIP@Primobrands.com
• Phone Number: 844-855-4596
• Hours of Operation: Monday – Friday, 5:00 AM – 3:30 PM (Pacific Standard Time)