Release 16.7.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on February 11, 2026.

ESC Profiles and Org Chart

• Added new feature on ESC portal to be able to directly message someone on Teams when viewing the org chart or the user's profile on the ESC portal.

Case Management

• For Service Desk cases, upon receiving an overall negative survey response with a comment an email will be sent to crose@ucsd.edu. The hyperlink to the case in the email was not redirected correctly, this was fixed.

Request Catalog

• Added new form to request project closeouts. 

HR Service Delivery

• Added cancellation functionality to HR Form.

Platform Analytics

• Exposed Fiscal Calendar as options for non-admins when creating a PA Dashboard.
• Fixed an issue where emails containing Dashboards and Data Visualizations from Platform Analytics couldn't be scheduled.

Service Portal

• Added Customer Service Request (CSR) external link content item to Information Technology Catalog, under Information Technology > Get Help & Order Services > Network, Phones, and Servers. The link leads to https://act.ucsd.edu/telecom/csr

CMDB

• Added new nightly integration flow to create CMDB objects for UCSD Azure Virtual Machines.