Release 14.35.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on April 9, 2025.

Request Catalog

• Added URL parameters to ingest into "Submit a Ticket to IT Services" Form.
• Added new groups for OnBase Access request form.
• Made minor adjustment on Background Check Request form.

Platform

• The case reference table searches so that it contains the query, not only starts with the query.
• Added dynamic filter to get someone's direct reports.
• Added a field to the form to allow customers to specify the location of the deployment task.
• Fixed an issue where the Resolution Code for HR cases transferred to CSM was set incorrectly. Fixed historical data for these incorrect Resolution Codes.