Release 14.11.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on September 25, 2024.

HR Service Delivery

• Added the ability for all HR Assignment Groups to see HR Strategy & Policy cases that are not related to Misconduct Reports. These cases will remain restricted to the current set of HR Assignment Groups.
• HR-HRSDSupport will no longer be available when transferring Customer Service Cases to HR Cases.

Request Catalog

• Updated form description and RITM description for Reassign Hardware Form.
• Added department fields to New Account request form.
• Added a reference to the Computer Hardware Change Request form in the Field Support Intake form.

Agent View

• Added related lists (active/inactive cases) for assignment groups.
• Modified hint message for urgency and impact fields in cases.
• Added some helper utilities for reporting on service offerings

Change Management

• Added configuration of blackout dates SIS needs to have considered when change requests are being submitted. These new dates will generate conflicts should a change request have planned start or end dates falling within the defined windows.