Release 14.20.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on December 4, 2024.

Service Catalog

• Add stage change actions in reassign hardware form flow.
• Added mandatory conditional question on SFS Inquiry Form. 
• Fixed bug where service offering cannot be changed in SCTASK.
• Made minor updates to the Budget and Finance Enhancement Request Form.
• Updates for the Wire Request form.
• Changed Duo Hardware Request workflow to use Username instead of Email for Adding tokens to users. 
• Rewrites the Procurement Card form as a RITM with Oracle role grant.

Workspace

• Replaced graphic with new message in Platform Analytics workspace.

Platform

• Update to the BOTS inbound action to ingest category and subcategory values.
• Changed script to read properly read contact info from email body.
• Update to the BOTS inbound script to process form and unit names and add them as tags to cases.
• Fixed an issue where description wasn't populating when transferring CSM Cases to HR Cases.
• Added users and  groups on templates and response templates.