Release 14.33.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on March 26, 2025.

HR Service Delivery

• Added the General Inquiry - GEPA (Graduate Education and Postdoctoral Affairs) HR Service to the new HR Case Creation menu. Agents will now be able to create cases assigned for this HR organization.
• Emails sent to the sb791-gepa@ucsd.edu email address will create an HR case assigned to HR-AcademicStudentEmployees under this new General Inquiry - GEPA HR Service.

Employee Center Portal

• Added the ability to comment for approving RITMs in the ESC Tasks portal. 

Request Catalog

• Made verbiage changes to the SPARCM Access Request form.
• Added fields to the Advancement Confidentiality Agreement form.
• Adjusted Submit a Ticket to ITS form to auto route Police related tickets to ITS-FieldSupport-EastCampus.
• Replaced all iPad Air 11"/13" models on the Order Computer Equipment form with the newest model.

Agent View

• Fixed CMDB Workspace and restricted access. 
• Created new roles granting CMDB write access to ITS-CIOps and ITS-AP assignment groups.
• Added a "CMDB Lists" menu under the application navigator for ITS agents.

New Groups

• The EVC-GPS Assignment Group is now live in production.