Release 15.8.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on October 15, 2025.

Request Catalog/Service Portal

• Updated the Flu Attestation form for the 2025-2026 academic year.
• Adding KB to Advancement portal.
• Added new case type field to Request New Inbound Action form, linked case type to the "Set case type" field on the Inbound Alias Configuration
• Edited option wording to "Order a new computer or computer equipment for myself or my team"
• Adjusted task routing based on destination of the hardware being reassigned
• Updated "pick up" task with additional information re: the recipient and destination, if available
• Automatically adds the recipient of the hardware to the external watchlist of the RITM, if available
• RITM descriptions updated to be more informative
• Updated map link to The Hive
• Fixed issue with asset substate automation upon closure of "pick up" task

Integrations

• Additional field mappings and data cleanup for Little Forest integration for website CIs.
• Updated the Jamf integration flow to pull data and set the "EDR installed" flag to true/false in the CMDB.
• Created AVDI Request Form with Jira integration to create a task. Please refer to this Collab for details on when the Jira integration is triggered, when it breaks during testing, and how to fix the break.

Workspace

• Updates to HR Workspace Dashboards page.
• Fixed the event date selection logic, fixed room selection information in Agent Workspace