Article Templates (Knowledge Type)


The following article goes over how to use Knowledge Article templates and what templates are available for use. 

Critical Concepts 

Types of Templates

If you find a need for an article template that is outside of the following article types, please submit a ticket to the Service Desk at 

How to Access Templates

  1. Open up an article to create/edit

    Screenshot: create article page

  2. Click on the ellipsis menu button on the top right

    Screenshot: ellipsis menu

  3. Click "Toggle Template Bar"

    Screenshot: toggle-template button

  4. You can now see the pre-made templates at the bottom. Click on one to use.

    Screenshot: template-bar

    Screenshot: template example

If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357