Reference articles give general information about a subject, application, or a policy. Can include a breakdown of detailed information about subjection, application, or policy.
- Reference articles contain 2 sections:
- Overview - Concise description of the topic / policy - What is this? What is it used for? Who is the intended audience (faculty, staff, students)?
- Fact - For short topics that only require a few sentences or paragraphs, you only need to enter the description - no need to add additional heads or titles.
Steps to Take
- If your topic needs detailed breakdown, select Reference template to setup article structure.
- If you do not have access to the templates, please submit a ticket to the ITS Service Desk or email us at email@example.com.
- Make sure to set the appropriate Knowledge Type as well.
- This will divide the page into multiple sections. Replace the generic headings (Heading 1, 2, etc.) with the main topics.
- Feel free to divide article into more or less main topics as necessary, following same format.
- If additional breakdown needed, use h3 subheadings for minor topic headings. If not necessary, delete subheadings.
- Under Overview, erase placeholder text and enter:
- Brief description of the topic or policy (preferably a sentence or two) - What is this? What is it used for? Who uses this (intended audience, if applicable)?
Reference Source Code
If you need further assistance in creating or editing a Knowledge Base article, please submit a ticket or email firstname.lastname@example.org