Overview

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This will walk you through the process for first logging in to Services+Support portal as an agent.

Steps to take (Portal)

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1. Go to support.ucsd.edu.
2. Log in.
3. You will now see 'Agent View' in the top navigation bar. Click it.

Steps to take (Agent View)

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1. Clicking on the 'Agent View' will bring you to a new screen.
2. On your first login, you will be presented with a mini tour of the platform. Feel free to follow or dismiss it.
3. You will be brought to a dashboard selection screen, we like to suggest 'Simplified Agent Dashboard' but you can talk to your team about what they use. If they use a workspace, select the appropriate workspace.
4. You can now start to use the system!