IT Services - Can't Receive Calls on the Second Line or Access 2 on Desk Phone

Problem

If you can't receive calls on your second line, use this checklist to help solve the problem.

Solution

Check the accept-second-call button

The accept-second-call button must be illuminated in red to receive a call.

Cycle the accept-second-call button

Press and release the button a couple of times to ensure that the feature is released.

If you still have questions or need additional assistance, please contact the ITS Service Desk. You can call us at (858) 246-4357, email us at support@ucsd.edu, or submit a ticket at support.ucsd.edu.