Clear your Web Browser's Cache and Cookies


Overview


Follow the steps below to remove the cache and cookie data from your web browser.  Clearing cache and cookies is a good initial step to take when troubleshooting issues with most websites or web applications.  Both cookie and cache files contain data that could conflict with current state of the site or your user account information.

Cookies are small files that contain user data which are downloaded in the background when visiting a site.  Cookies can store browsing activity to remember user preferences and information.  

Cache files are small files downloaded in the background when visiting a website that allow for faster loading times in the future.  They contain some site contents so that you do not have to download all of the site data when visiting again.

On this page:

Critical Concepts


Steps to Take


Computer Browsers

Chrome

  1. On Chrome in the top right, click the Menu icon (three dots or lines).
  2. Select More Tools Clear Browsing Data...
  3. Set Time Range set to All time to delete all cache and cookies.
  4. Check boxes next to "Cookies and other site data" and "Cached images and files"
  5. Restart browser.

Firefox

  1. On Firefox in the top right, click the Open Menu icon (three lines).
  2. Select Preferences or Options.
  3. Select Privacy and Security tab on the left.
  4. Scroll down to "Cookies and Site Data" section, then select Clear Data...
  5. Check boxes next to "Cookies and Site Data" and "Cache and Web Content", then click Clear.
  6. Restart browser.

Safari 

  1. Open Safari, click Safari in the top left of your screen (above window).  Select Preferences from drop-down menu.
  2. On Preferences window, select Privacy tab.
  3. Click Manage Website Data... button.
  4. Select Remove All, then Remove Now.
  5. Restart browser.

Internet Explorer

  1. On Internet Explorer, select Settings icon (gear).
  2. Select Safety, then Delete browsing history.
  3. Check box next to "Temporary Internet files and website files" and "Cookies and website data", then click Delete.
  4. Restart browser.

Microsoft Edge

  1. On Microsoft Edge, elect Menu icon (three dots or lines).
  2. Select the History tab, then click Clear History.
  3. Check boxes next to "Cookies and saved website data" and "Cached data and files", then click clear.
  4. Restart browser.

Mobile Browsers

Chrome

  1. On Chrome in the top right, click the Menu icon (three dots).
  2. Select History, then select Clear Browsing Data... 
  3. Check boxes next to "Cookies and site data" and "Cached images and files", then select Clear Data.
  4. Restart browser.

Safari (iOS)

  1. On your home screen, open Settings (gear icon).
  2. Scroll down on settings and select Safari.
  3. Under "Privacy & Security", click Clear History and Website Data.
  4. Restart browser.

If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357