WalkMe Frequently Asked Questions


Overview


WalkMe has been selected as UC San Diego’s digital adoption platform (DAP).

When the WalkMe layer of technology is added to participating UC San Diego systems, we rely on the WalkMe web browser extension to deliver this functionality to end users. For this reason, everyone at UC San Diego should install the WalkMe browser extension.

Critical Concepts


Contact your local IT if you need assistance confirming or installing the WalkMe browser extension.

WalkMe: About WalkMe

Question: What is WalkMe?

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WalkMe: How it Works

Question: How does WalkMe work?

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Question: How is WalkMe configured for UC San Diego applications?

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Question: How does WalkMe identify users?

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Question: Can WalkMe be configured to show only training content to users of a specific role?

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WalkMe Browser Extension

Question: When does the WalkMe Browser Extension (WMBE) collect data?

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Question: Does the WalkMe browser Extension send content from the application to WalkMe?

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Question: What data is captured?

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Question: Will the WalkMe browser extension synch with home devices? 

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Question: Is administrator access to my computer required to install the extension?

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Question: Why does Safari web browser prompt to enable the WalkMe extension?

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QuestionHow do I do I keep my extension up to date?

Answer: WalkMe updates the extension for you, not need to worry If you have the latest version or not.

Data

Question: How long does WalkMe store data?

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Question: What will WalkMe do if data is subpoenaed?

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Use

QuestionCan I use WalkMe for an application that we’re launching to our customers?

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