Release 13.14.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on February 28, 2024.

Platform

• Updated the "Complete mandatory trainings" task description for formatting and clarity
• Combined the "Archive application, resume, & offer letter" and "Create personnel file" tasks into a single task
• Updated fields that show up on the HR Case creation page.
• Added resolution codes to HR cases.
• Adds case attachments to customer emails on HR cases
• Removed ability to create contacts with ucsd.edu email address
• Corrected Project/Task fields for 43 assets.
• Added new domain to OFC Roles table.
• Added "Short description" to the preview window for Product Model ref fields quick search.

Portal/Request Catalog

• Verbiage and field updates for the Talent Support Services order guide.
• Edit verbiage for approval email.
• Minor updates to the BOTS Purchase Goods & Services Form
• Updated the order form with the latest Dell Ultrasharp 27" monitor.
• Added functionality for different iPad configurations in the order form.
• Verbiage change to the Oracle PPM Request form.