Overview
Members of UCSD Health are required to use two different instances of Duo, one for Health applications and one for Main Campus. This requires only one app, but two different registrations.
Note: If you are looking to re-activate your Health Duo, you will need to contact Health IT for more assistance. They can be reached at (619) 543-4357 or via email at 3help@ucsd.edu. For more information on what services are supported by ITS vs. Health IT, you can refer to: IT Shared Services: UC San Diego Health
When do I need Campus Duo?
Campus Duo is needed for Campus applications. Some main examples are UCPath, UC Learning Center, Campus VPN, and Ecotime.
Other Health applications such as your email, Health VPN, or EPIC, require Health Duo.
Note: This also means whenever you need to re-activate Duo or change your device, you will need to do it for both Campus and Health Duo.
How do I use Campus Duo?
Register for Campus Duo at: duo.ucsd.edu
Log into duo.ucsd.edu in order to register for Campus. Full instructions on how to register can be found on our article: Register for Two-Step Login (Duo)
Managing your Duo Devices
You can change/update your device by logging into the Duo device portal at duo.ucsd.edu. This includes when you upgrade your device but keep your old number. More information on how to update your device can be found on: Reactivate Upgraded Phone (with Same Number) for Two-Step Login. Also learn how to add new devices by reviewing Add Another Device for Two-Step Login.
However, at the event you have lost your device or no longer have access to your old phone number or device, please contact the ITS Service Desk for further assistance.
If you still have questions or need additional assistance, please contact the ITS Service Desk. You can call us at (858) 246-4357, email us at support@ucsd.edu, or submit a ticket at support.ucsd.edu.