Release 11.1.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on May 18, 2022.

Service Portal

• We added fields to the Phone Upgrade / Accessories form.
• Added a new form on the BFS portal for Mass Award/Project/Task Personnel Change Request form.
• We added a new form on the BFS portal for Oracle PPM General Project Update & Task Request.
• We released a new form for One Card Requests for Affiliates.

Notifications

• We updated the contents of the case task notifications sent to agents to be more informative.

Performance Analytics

• Created a dashboard for SIS group.

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Release 11.2.0 was implemented on June 1, 2022 and contains updates to several portal items.

Service Portal

• Added a new form on the Finance Portal for Oracle PPM General Project Updates & Task Requests
• Updated the One Card Request form short description to "Update legacy affiliate ID card to One Card" so it shows up better on the catalog
• Deactivated the BOTS: Business Systems Access order guide per customer request

Dashboards

• Created a dashboard for the SIS group.