Release 10.18.0 - 10.18.1 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on Friday, January 7th, 2022.

Case Management

• Added new resolution codes to case to better capture when a case is closed by the customer, or auto-closed due to no customer response.

Request Catalog

• Adjusted the name of the "Space Reservation Request Form" to remove references to Tririga.