Release 14.32.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on March 19, 2025.

Platform Changes

• Updated Student Authorized Payer data source & transform map.
• Updated Label for Job Codes and Job Titles.
• Onboarding for STU-SGAS.
• Updating 'call type' values of phone logs and updating the Talkdesk plugin.
• Cases escalated to the HR-Confidential group will now be able to flag collaborators.
• Added a link to the "Knowledge Expiring in 1 day" email notification.

Request Catalog

• Made minor adjustments to the UCPath Access form's approval comments and email notifications. 
• Updated the ITS-BudgetManagers task to flesh out the instructions.
• Added a new task after the above task closes to manage access to the ITS budget files.
• Added a new task to verify employment contract signatures for Contract employees.
• Updated visibility/requirement for "Is this a brand-new position in UCPath?" and "Previous employee in this position" variables.
• Assignment groups on request items are now editable by agents.