Release 16.1.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on December 17, 2025.

Request Catalog

• Added tooltip to the Campus Access Request form.
• Added new form to the ITS-BIA Request form.

Agent Workspace/Platform Analytics

• Updated the way name field was calculated on the user table so that it appends the username in certain situations when working with PA visualizations.
• Fixed an issue where workspace links to records showed a "Page not found" error message. 

HR Service Delivery

• Removed star-rating average on HR Knowledge Base Articles.
• Added note to emails for new HR cases during holiday hours. 
• Fixed an issue where the older name for HR Benefits and Work-Life Changes cases was appearing in the application navigator and the portal.

Admin

• Created logic to add placeholder names to active and inactive accounts with no currently set names.