Release 11.15.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on August 31, 2022.

Asset Management

• Added a new field called "Bookstore SKU", which will be used to coordinate sourcing assets between ITS and the Bookstore.

Email

• Created a rule to process submissions from an external Canvas form.

Knowledge

• Updated the SiteMap script to exclude internal Knowledge Base articles from the Google Indexer.

Problem

• Made short description mandatory on the Problem form.

Request Catalog

• Made several verbiage changes to the Payment Request form.
• Made verbiage changes to the SPARCM Request form.
• Fixed a bug when calculating amounts with commas in the Payment Request form.