Release 13.12.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on February 14, 2023.

Service Portal & Employee Center

• Changed the Updated field in My Requests to display the date in local time instead of UTC time.
• Duplicated Out-of-box widget to fix icon margins in surveys. 
• Duplicated Out-of-box My Team widget in order to add current user under direct reports in Employee Center.

Request Catalog & Items

• Fixed a bug that allows email replies on RITMs to trickle down to open SCTASKs.
• Changed workflow for Datahub form.
• Made the Contact ServiceNow Team accessible to agents only.
• Made minor changes to the UCPath Cognos Reports Access Request Form.
• Fixed an issue on Confluence forms where API calls were restricted from non-admins. Agents can now use the Confluence: Add User to Space form properly. 
• Added AD group checks and automations and updated UC Learning course codes on the EAH Report Developer Access Request form.
• Onboarding Form Enhancements:
  • Added new descriptive help text to the "Hiring manager's assignment group" field.
  • Reorganized form sections related to physical hardware.
  • Added a new question re: computer hardware needs, providing opt-out functionality, and added new options for "accessories only".
  • Revamped the OFC permissions options and expanded the help text re: elevated OFC access requests.
  • Added the new employee's name to the title of Jacob's tasks in the workflow.

Case Management

• Updated link when attaching the KBA to a case.
• Updated verbiage of the notification triggers the agent receives when a record assigned to them was commented on.

Asset Management

• Imported Take-Home assets to the Asset Table. 

Tririga Integration

• Reorganized the "UC San Diego Locations" in Agent View. Updated Tririga integration to import the entire space data hierarchy, chained together from Space up to Campus.