Release 13.22.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on April 24, 2024.

Service Portal & Request Catalog

• Reordered Financial Accounting category to be in alphabetical order on the Budget & Finance Portal.
• Updated description for Subledger form.
• Updated service offering category for Non-Credit Canvas Request Form.

HR Service Delivery

• Updated the HR solution proposed email buttons to allow non-logged in users to accept/reject a solution.
• Created a new notification for guest users, whose email addresses are added to the external watchers list. The guest user's emails will now receive the solution proposed emails. 
• Edited HR Contextual Results (in cases) so that results display accordingly by changing some system properties and modifying contextual searchers for all 8 HR case tables based off of configurations for HR Support Case table. 
• Improved Action Status on HR Cases to match existing behavior of CSM cases.

Case Management

• Assigns Talkdesk created cases to agents who answer the call for specific groups.
• Adjusted default view to match case view when viewing customer contacts. 
• Removed unnecessary dynamic filters from list view condition builder.
• Removed Agent Assist from showing on Agent Workspace by default.

Asset Management

• Adjusted the SG-SCCM scheduled import to run daily at 21:00 instead of 10:00.

Reporting

• Gave CSM and HR agents access to view case status fields in reports.