Cognos Unable to Load Requested View Error


Problem


When accessing Cognos, after the user submits their credentials, the portal fails to fully load and displays the error: "Error: Unable to load requested view".

Cause

DUO connection to Cognos has timed out after 3 hours of inactivity.

Workaround


Firefox - Manually Clear Cache & Cookies

Follow the instructions from Firefox, close your browser then reopen the browser and try the link again.

Be sure you are on a current version of Firefox.

Firefox - Automatically Clear Cache & Cookies at Browser Close

Follow the instructions from Firefox, half way down the page, close your browser then reopen the browser and try the link again. 

Be sure you are on a current version of Firefox.

Chrome - Manually Clear Cache & Cookies

Follow the instructions from Google, close your browser then reopen the browser and try the link again.

Be sure you are on a current version of Chrome.

Chrome - Automatically Clear Cache & Cookies at Browser Close

  1. Go to Chrome and ensure you are on the most recent version.
  2. In your Chrome browser go to the "Customize and control Google Chrome" triple vertical dot menu.
     
    • Googl-Chrome-Setting-Menu.png

  3. Click on "Settings"
  4. Click on "Security and Privacy"
  5. Click on "Cookies and other site data"
  6. In the “Cookies and other site data” window, next to “Always clear cookies when windows are closed” click "Add"

     


    • ChromeAlwaysClearCookies.png

  7. Type in "bianalytics.ucsd.edu" and check “Including third-party cookies on this site”

    • ChromeAddSiteURL.png

  8. When done, click Add.  You should see the information added to the Cookies page.

    • ChromeCognosProdCookies.png

  9. If you are a report developer, repeat steps 6-8 for the following Cognos environments.

    • its-cog-dev.ucsd.edu
    • its-cog-qa.ucsd.edu
  10. Close Chrome and reopen. You should now be able to access reports. 

Other Browsers

IBM Cognos is supported by a number of browsers.  ITS BIA recommends using Chrome or Firefox.

Open the browser in private viewing.

Issues After Clearing Cache & Closing Browser

If you have cleared your cache and cookies then closed and reopend your browser but are still seeing this issue, please email busintel@ucsd.edu with the following information: