Release 12.15.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on March 29, 2023.

Portal

• Updated the student portal "Get Help" page to rename some forms, change some form descriptions, and remove some sections from the page.

Agent Billing

• Added flow that will auto-create User Billing Records if they don't have one (agents only).

Change Management

• Added Blackout dates for the 2023-2024 and 2024-2025 academic calendar.
• Updated Problem Form with improvements including:
  • Multiple checkboxes
  • Multiple UI Policy updates to manage what is displayed and field dependencies - also what needs to be required to go In Progress and to Close / resolve the Problem record
  • Removed DMAIC fields from being used - if there is data in the fields they will be displayed otherwise they will not be made available.

Platform Administration

• Added UI Action for admins to auto-generate UI Policy field clearance.
• Added new Business Rule on agent funding table to update project task changes from source to agent ptf.

Asset Management

• Removed the Dell mouse and keyboard set from the Mouse selection of the Order form, to prevent double orders.

Work Location Status Form

• The Work Location Status form is in process of being updated and is read-only.  An updated link to the new tool will be provided in a few days.