The option to "Send ticket to another instance" has been added to the context menu for Cases in Case Management. This action will take the current ticket, with all its variables, and send it to another UC ServiceNow instance that is configured to accept tickets from UCSD.
Warning! This feature should only be used by trained users and told that this is an expectation of their duties.
This section explains how agents can utilize the new functionality to send tickets from their instance to another instance. This assumes that your instance administrators have already completed configuration.
If you still have questions or need additional assistance, please use the 'Contact ServiceNow Team' form.